Keep your number when your setup changes
You might be changing provider, moving your work away from a desk or simply wanting calls on your mobile. The right route depends on what is changing and whether you want to keep the existing service as well as its number.
Compare keeping, forwarding and porting
Forwarding can redirect calls while the old service remains in place. Porting moves the number to another provider. A new virtual number is a different contact entirely, so avoid choosing one by default if continuity matters.
Check whether your number can move
Ask the receiving provider to check your exact number’s eligibility. Have the current account details ready and confirm any restrictions or charges with the existing provider. No guide can guarantee that an individual number will transfer.
Check linked broadband and contract terms
Before cancelling anything, ask about broadband, alarms and other services connected to the line. Agree the sequence and timing with the providers so you understand what changes and when.
Choose how to retain your number
If a transfer is suitable, use the porting and preparation guides to take the next step. The linked provider page explains its retention route; the number must be checked before you rely on it.
A few practical answers
Keep Your Existing Landline Number: common questions
Can I keep my number if I change how I answer calls?
It may be possible through forwarding or porting, depending on whether you are keeping or changing the underlying service.
What should I check before cancelling the current service?
Confirm number eligibility, the agreed transfer sequence and the effect on any linked services before cancellation.
Is forwarding enough if I only want calls on my mobile?
It may be enough if you are keeping the existing service. Compare the ongoing rental and forwarding charges with other options.
