Confirm a number transfer is needed
Before starting, confirm that the receiving provider accepts the number and that you understand any fees. If you are unsure whether you need a transfer or simply call forwarding, resolve that choice first.
Gather account and number details
Have the current telephone number, account-holder details and recent account information available. The provider will tell you exactly what it needs. Supply those details through its own secure process, not this website.
Agree the transfer sequence
Ask both providers about the transfer date, contract obligations and cancellation handling. Check any broadband or alarm dependency. Do not independently cancel the old service before understanding the agreed sequence.
Test incoming and outgoing calls
After the provider confirms completion, test incoming calls and any supported outgoing caller ID. Check voicemail or routing settings you rely on. If something fails, report it to the provider with a clear description of the issue.
Check the provider's transfer requirements
The next link opens the provider’s transfer information. You will arrange and authorise the move with the provider; this website does not submit a transfer request.
A few practical answers
Transfer Your Landline Number: common questions
What account information should I have ready?
Have the number, account-holder details and recent account information ready. Follow the receiving provider’s specific requirements.
Who should confirm when the old service can end?
Confirm the sequence with the providers handling the move. Do not assume you should cancel the old service yourself before porting.
What should I test after the transfer?
Check incoming delivery, supported outgoing calls, caller ID and the voicemail or routing settings important to your use.
